FAQs

Frequently Asked Questions (FAQ)

1. What types of gifts do you offer?
At Aurora, we offer a wide variety of gifts to suit every occasion, from birthdays and holidays to weddings and anniversaries. Our collection includes personalized items, home décor, gadgets, accessories, seasonal gifts, and more. We focus on unique, thoughtful, and high-quality products to make your gift-giving experience memorable.

2. Can I personalize a gift?
Yes! Many of our products can be customized with names, dates, or special messages to make your gift truly one-of-a-kind. You’ll find personalization options available on the product page for eligible items. If you're unsure, feel free to contact us for more information!

3. How can I place an order?
Ordering is easy! Simply browse our website, select the items you'd like to purchase, and add them to your cart. Once you're ready, proceed to checkout where you’ll enter your shipping information and payment details. We’ll process your order and ship it to you as soon as possible!

4. How can I track my order?
Once your order has shipped, you'll receive an email with a tracking number and a link to track your package. If you need assistance tracking your order, don’t hesitate to contact our customer support team.

5. Do you ship internationally?
Yes, we do! We offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please check the shipping options during checkout for more details.

6. What is your return policy?
We want you to be completely satisfied with your purchase! If for any reason you are not happy with your gift, you can return it within 30 days for a full refund or exchange. Please ensure the item is unused and in its original packaging. Some personalized items may be non-returnable, so please double-check before placing an order.

7. How can I contact customer service?
Our friendly customer service team is here to help! You can reach us through our Contact Us page on the website, or email us at theauroraofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

8. Are your products eco-friendly?
At Aurora, we’re committed to sustainability. Many of our products are made from eco-friendly materials, and we strive to reduce our environmental footprint with every order. Look out for our eco-friendly product label for items that are sustainably sourced and produced.

9. Do you offer bulk orders or corporate gifting?
Yes, we do! Whether you're planning a corporate event, a wedding, or need gifts for a large group, we offer bulk order discounts and customized corporate gifting solutions. Reach out to our team for more details and pricing.

10. How can I stay updated on new products and promotions?
Sign up for our newsletter to be the first to know about new arrivals, special offers, and exclusive discounts. You can also follow us on social media to stay connected with all things Aurora.

If you have any other questions, feel free to reach out—we’re here to help!